LA COGNATHÈQUE
Terms and Conditions of Sale
In order to formalise our commercial dealings and respect for our clients we have drawn up these terms and conditions of sale. I guarantee this consideration and guarantee that these terms will be upheld.
SOMMAIRE
| Designated name : | Sarl Serge Alexandre |
| Establishment : | La Cognathèque |
| Address : | 10 Place Jean Monnet – 16100 COGNAC (France) |
| Head-office : | « Le Maine au Franc » - 16130 SAINT PREUIL (France) |
| Register trading number : | 306 795 246 Cognac |
| Legal representative : | Jacques DENIS |
II. APPLICATION OF THE TERMS AND CONDITIONS OF SALE
The present conditions apply to the sale of products in La COGNATHEQUE shop, accessible by internet and by telephone. These conditions are automatically made available to the buyer in the home page of the internet site of COGNATHEQUE
Consequently, the fact of making an order implies complete adhesion, without reserve, with these Terms and Conditions, with the exclusion of all other documents such as prospectus and catalogues, transmitted by the vendor, which have only an indicative worth.
The fact that the vendor does not reiterate the terms and conditions, does not imply that the vendor will subsequently renounce these conditions.
Our offers are exclusively reserved to private customers excluding wine brokers and traders.
Indication
Prices indicated are in Euros (€). They are indicated with tax included and without shipment cost.
Facturation
A detailed bill will be provided with the delivery of your order. All bills will be issued in Euros (€).
All bank payments can be made through Euros (€).
IV. AVAILABILITY OF OUR PRODUCTS
On our website, the products set out are theoretically available. If we are unable to deliver a product, we refund you the order within ten days.
The principals when calculating costs of carriage:
Carriage costs vary in relation to the delivery destination, the weight and the number of articles. They do not vary in relation to monetary value of the order.
Choice of delivery options :
In generally, we deliver through the post with register parcel post. The shipment cost is calculated in terms of the postage rates.
Tariff including tax
|
1 Product
|
2 Products
|
|
| Continental France and Corsica | ||
|
Standard (*)
|
10,00 €
|
12,50 €
|
|
No standard (*)
|
12,50 €
|
|
| French Department Overseas | ||
|
Standard (*)
|
15,00 €
|
|
|
No standard (*)
|
33,00 €
|
|
| EU countries | ||
|
Standard (*)
|
17,00 €
|
24,00 €
|
|
No standard (*)
|
24,00 €
|
|
| Deliveries to other countries | ||
|
Standard (*)
|
26,00 €
|
|
|
No standard (*)
|
34,00 €
|
|
(*) Standard : gross weight inferior to 2 kilogram
(*) Non standard : gross weight superior to 2 kilogram
To the express carrier please consult us directly : : info@cognatheque.com
VI. METHODS AND TIME FRAMES OF DELIVERY
The carrier delivers to the address indicated by the purchaser at the time of ordering (or in the case of absence a delivery note will be left by the carrier).
Time frames of delivery:
The time frames of delivery vary in accordance to the delivery option chosen and the delivery destination. These time frames begin after the verification of client details and the reception of payment by La COGNATHEQUE and bank authorisation in the case of immediate payment (on-line credit card payment).
Continental France and Corsica : 3 workdays
French Department Overseas : D + 12/15 days
EU countries : D + 8/10 days
Other countries : D + 12/15 days
It is expressly stipulated that the time frames of delivery for old vintage, Collection, Prestige and Hors d'Age + 50 years old are not guaranteed (identified as such on the site).
In all cases, all deliveries will be made within a maximum of thirty (30) days, including the date the order was processed. If it is not possible to guarantee this, the consumer will be informed at the earliest possible time and has the option to cancel the order. An exchange or refund may be possible.
Terms and conditions
As soon as your order form has been confirmed on the site, the price of ordered goods is payable in full to La COGNATHEQUE by one of the following methods:
- By credit/debit card (secure on-line payment )
- By bank or postal transfer, (Please consult us directly : info@cognatheque.com)
- By Quick Pay. (Please consult us directly : info@cognatheque.com)
Methods of payment
1 - Internet: secure payment by credit/debit card
A secure procedure for payment over the internet by means of credit/debit card has been put in place. This procedure is based upon the latest encryption technology, the reference for secure payment.
How to order using a credit/debit card on the site?
At the time of payment, enter your card number, and expiry date, these are immediately encrypted in your computer, before being sent over the internet. Thus, no confidential information circulates on the network without prior encryption.
Please Note: only cards which indicate CB, VISA, EUROCARD or MASTERCARD are accepted.
2 - Bank Transfer
Please consult us directly : info@cognatheque.com
For the payment by Swift transfer to our account Banque Populaire Centre Atlantique (affiliate Natexis Banques Populaires Paris)
- Account holder : Sarl La Cognatheque
- IBAN : FR76 1360 7000 1418 8210 5759 138
- Swift address : CCBPFRPPNIO
3 - Quick Pay
Please consult us directly : info@cognatheque.com
Send us a cash mandate/Western Union mandate in the currency of your choice to our registered headquarters at: La COGNATHEQUE – 10 Place Jean Monnet – 16100 COGNAC - FRANCE.
VIII. CARRIAGE AND RESPONSIBILITY
All goods are carried at your cost, risk and peril. It is thus in your own interest to verify the contents of your package, and to express your reservations if necessary, at the time of delivery, in the following manner:
On the dispatch note provided by the courier
In all cases inform La COGNATHEQUE by means of registered letter to our registered headquarters (10 Place Jean Monnet – 16100 COGNAC - FRANCE) within three (3) days after reception of the package and too by e-mail (info@cognatheque.com)
In case of damage when preparing the dispatch or on delivery, La COGNATHEQUE will take the necessary steps to organise a new delivery or reimburse the amount paid on the order. Your account would be credited of the amount and La COGNATHEQUE would be debited of the amount. YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICES.
Your rights
As stated in article L. 121-16 of the Consumers' Code, France, you have the right to return goods, at your own cost in good condition and in the original packaging with the original bill, within seven days (including the day of delivery), to our registered headquarters indicated in the first article, for exchange or refund.
Payment of returns expenses
La COGNATHEQUE will not accept to pay the expenses of goods returns except when the two following conditions are fulfilled simultaneously:
The goods received are not those ordered. You have expressed your misgivings regarding your delivery to the carrier (see article 8: Carriage and Responsibility). In this case contact our customer service department, their details are to be found in article 13, and they will organise the return of your product.
Goods remain the property of La COGNATHEQUE until payment has been received in full. Ownership of the goods changes once payment for goods is received in full. Once the goods are delivered the purchaser is automatically responsible for them. Transfer of ownership of goods implies also the transfer of risks.
If the payment has not been received in the expiration term and one month after an unsuccessful formal demand, the sale will be cancelled and the down payment will be reimburse to the customer with the possibility for La COGNATHEQUE to reclaim the goods already delivered with no loss or damage. In the case of a commercial action an inclusive payment corresponding to 15% of the amount of the order will be applied.
Access and rectification rights
In order to provide a service which can respond to your needs, we need to have some of your personal details (surname, first name, address).
You may receive through the intermediary of La COGNATHEQUE, offers from other companies or organisations, or be informed by telephone, post or e-mail of La COGNATHEQUE offers.
If you wish to change your details in your account, you should write to our Customer Service department stating your surname, first name and address, or alternatively you can modify your information yourself after you login into your account.
In accordance with the Information Systems and Liberty Law of 6th January 1978, France, you have the right of access and rectification of the data recorded.
It is also possible to modify your information by simply contacting our customer service department by telephone.
Banking information
When you buy on line, your bank details are neither stored nor visible on the internet. It is not possible to intercept the information you send. La COGNATHEQUE guarantees the confidentiality of your data, by means of the security server software used (SSL).
XIII. APPLICABLE LEGISLATION AND APPROPRIATE JURISDICTION
We invite you to find an amicable solution with our Customer Service Department, if it becomes difficult to apply the Terms and Conditions of Sale.
La COGNATHEQUE
Customer Service Department
10 Place Jean Monnet
16100 COGNAC
FRANCE
From Monday to Saturday: 10am until 18pm
Telephone: +33 (0)5 45 82 43 21 - Fax: +33 (0)5 45 82 53 97
E-Mail: info@cognatheque.com
In the case of negotiation failure, the following conditions will apply:
A contract concluded in France by a French consumer from France
The current contract is subject to French law. The current contract is subject to French law; Within the context of interpretation and execution of this contract all litigation will be brought before the residential jurisdiction of the defender or the place of delivery.
A contract concluded by a consumer ordering from a different country in the European union
The current contract is subject to French law. Within the context of interpretation and execution of this contract all litigation will be brought before the applicable jurisdiction as stated in the directives and the rules of the European Union (in particular The Brussels Convention 27th September 1968).
In accordance with article L. 3342-1 of the Public Health Code, France, which stipulates that the sale of alcohol to minors under the age of sixteen (16) years of age is strictly forbidden, you are required to confirm that you are over sixteen (16) years of age, when ordering, by ticking the appropriate box.
If you wish to know the status of your orders (in preparation, has been shipped, etc.) our Customer Service Department is at you service.
La COGNATHEQUE
Customer Service Department
10 Place Jean Monnet
16100 COGNAC
FRANCE
From Monday to Saturday: 10am until 18pm
Telephone: +33 (0)5 45 82 43 21 - Fax: +33 (0)5 45 82 53 97
E-Mail: info@cognatheque.com